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OIT Kudos: Glenn Eyler

Thursday, December 22, 2022 by Elisse Linari

Glenn Eyler pushes the boundaries of technical capabilities and drives innovation on his projects and teams.

MPSM Newsletter - November 2023

Thursday, November 16, 2023 by Medicare Program System Modernization

Dental MVP Updates, VMS Modernization, PDS Moving to Source of Truth, Profile of Torris Smith, and Product Reference Sheet

MPSM Newsletter - May 2024

Tuesday, May 28, 2024 by Medicare Program System Modernization

This edition of the MPSM Newsletter features the deployment of the Dental Minimum Viable Product (MVP) to production, a leadership spotlight on Brian Maher and more.

DEI: Best Practices in Government

Wednesday, April 6, 2022 by Mark Misercola

The federal government has long been a leader in promoting diversity, equity, and inclusion (DEI) in the workplace. Here are some initiatives making a big impact on the federal workforce across the nation.

No Room for Error: How Project Managers Kept the New Medicare Card Project On Track

Monday, September 12, 2022 by Brandon Fastman

The New Medicare Card Project team mailed 60 million cards, but they didn’t mail in their effort. Learn how expert management kept the monumental four-year project on time and on budget.

Measuring Success in Customer Service

Monday, October 7, 2024 by Sarah Tompkins

Measuring customer service success goes beyond metrics alone. Lee Ann Crochunis, Deputy Director, emphasizes that while it's important to track whether a problem was solved, understanding how it was solved is just as critical. Crochunis advocates for a balanced approach, encouraging teams to talk to people directly, rather than relying solely on surveys or scripted feedback. Conversations can…

Hot Tips On OIT Collaboration Tools

Friday, June 17, 2022 by Elinor Oziel

Whether you are a remote or a hybrid employee, CMS’s online collaboration tools and resources can help bridge the gap between communication and productivity. Read the article below to find out more.

OIT Kudos: Leslie Nettles

Friday, June 10, 2022 by Elisse Linari

Learn about how Leslie's work on the CyberGeek project is breaking down information security silos at CMS.

Embracing Frictionless Work: A Paradigm Shift in Productivity at OIT

Monday, January 29, 2024 by Sarah Tompkins

In the rapidly evolving landscape of the modern OIT workplace, the concept of "frictionless" work has emerged as a pivotal paradigm shift. This OIT Guiding Principle is defined by seamless processes, efficient collaboration, and eliminating unnecessary obstacles.