Lean, Integrated, Partnered, and Frictionless: OIT Improves Process to Strengthen Technology
Learn about OIT’s second strategic goal of working towards mature IT management and governance.
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MPSM Newsletter - March 2024
This edition of the MPSM Newsletter features the Dental Teams' MVP launch, a team spotlight on MPSM COBOL Modernization (COMO) and more.
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DESY Retirement to Save CMS $1M/Year
Advances in self-service technology have changed the way claims data is extracted from agency mainframes.
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OIT Kudos: Glenn Eyler
Glenn Eyler pushes the boundaries of technical capabilities and drives innovation on his projects and teams.
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MPSM Newsletter - November 2023
Dental MVP Updates, VMS Modernization, PDS Moving to Source of Truth, Profile of Torris Smith, and Product Reference Sheet
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MPSM Newsletter - May 2024
This edition of the MPSM Newsletter features the deployment of the Dental Minimum Viable Product (MVP) to production, a leadership spotlight on Brian Maher and more.
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DEI: Best Practices in Government
The federal government has long been a leader in promoting diversity, equity, and inclusion (DEI) in the workplace. Here are some initiatives making a big impact on the federal workforce across the nation.
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No Room for Error: How Project Managers Kept the New Medicare Card Project On Track
The New Medicare Card Project team mailed 60 million cards, but they didn’t mail in their effort. Learn how expert management kept the monumental four-year project on time and on budget.
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Measuring Success in Customer Service
Measuring customer service success goes beyond metrics alone. Lee Ann Crochunis, Deputy Director, emphasizes that while it's important to track whether a problem was solved, understanding how it was solved is just as critical. Crochunis advocates for a balanced approach, encouraging teams to talk to people directly, rather than relying solely on surveys or scripted feedback. Conversations can…
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Hot Tips On OIT Collaboration Tools
Whether you are a remote or a hybrid employee, CMS’s online collaboration tools and resources can help bridge the gap between communication and productivity. Read the article below to find out more.
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