Shape OIT’s Future: Share Your Feedback in the 2024 OIT Engagement Survey
Take the 2024 OIT Staff Engagement Survey today!
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Join the Zero Trust Office Hours on Tuesday, October 22
The next Zero Trust Ambassadors Office Hours, will take place on Tuesday, October 22 at 12:00 pm ET.
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Measuring Success in Customer Service
Measuring customer service success goes beyond metrics alone. Lee Ann Crochunis, Deputy Director, emphasizes that while it's important to track whether a problem was solved, understanding how it was solved is just as critical.
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CCIC Phishing Expedition, Part 1: Casting a Wide Net
Find out how ISPG “phishers” use social engineering to strengthen security.
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2024 OIT Staff Engagement Survey is Here—Help Shape What Comes Next!
Take the 2024 OIT Staff Engagement Survey today!
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Getting Started with Microsoft Word Accessibility
Use these quick tips to help you create accessible Word documents.
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Handling Difficult Situations with a Customer Service Mindset
When dealing with challenging situations, maintaining a customer service mindset is crucial. It can turn potential conflicts into opportunities for positive outcomes and stronger relationships.
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Find Out if You Aced September's CMS OIT Acronyms Quiz
Get the answers to September's OIT acronyms quiz.
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MPSM Newsletter - September 2024
This edition of the MPSM Newsletter features the dental system's latest developments, the MPSM Playbook, a leadership spotlight and more.
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The Power of A “Yes, And” Mindset in Customer Service
This article, part one of a three-part series focused on embracing a customer service mindset across OIT, discusses the value of saying "yes, and" and how this mindset contributes to the agency's success.
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